Strategy, vision and values
Our vision
Everyone should have a warm, safe, affordable home.
Delivering #Twogether 2024-2027
Launched in October 2024, our corporate strategy – Delivering #Twogether – sets out our ambitious plans to improve our services, invest in our tenants’ homes and the communities we serve, and support our team. It focusses on six key areas:
- A great customer experience
- Modern, warm, safe, sustainable homes
- A great place to work
- Neighbourhoods where people love to live
- Working #Twogether for our communities
- A strong, well-run business
Delivering #Twogether has set a clear direction for the future of Two Rivers Housing, and we’re keen to build on the great work that has been delivered under Hayley’s leadership.
This is a fantastic opportunity to help us continue our journey and work with a team that is committed to making sure that our customers remain at the heart of everything we do.
Our values
Trust
Trust isn’t a tagline – it’s everything. It’s how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say.
No hidden agendas, no second-guessing – just trust, earned and kept.
Honesty
No fluff, no spin, no half-truths.
We’re upfront, straight-talking, and clear. We are definite. Whether it’s good news or tough conversations, honesty is how we build respect and make real progress.
Fairness
Fairness isn’t about ticking boxes – it’s about doing what’s right, every time. We don’t cut corners or play favourites.
Every decision, every action, every conversation is rooted in fairness, because that’s how people – and communities – thrive.
Respect
It’s not just about being polite. It’s about listening, valuing, and understanding.
It’s treating people – tenants, colleagues, partners – the way they deserve to be treated. With dignity, with empathy, care, and with a genuine desire to do right by them.
Care
Caring isn’t passive – it’s action.
It’s showing up, stepping in, and making things better. Whether it’s a home, a workplace, or a conversation, we put people first. Because when we care, we build something that lasts.
